It is our intention at Luxe-Tone is to continually offer our customers top quality amplifiers and superior customer service. We work diligently to establish mutually beneficial long-term relationships with our customers, vendors, partners and employees. If for any reason you are unhappy with your coffee products or our service, contact us by phone or email and we will gladly replace the products you purchased free of charge or refund your money.
Privacy Statement: ( see completed Privacy Statement below)
The information you submit when ordering is between you and us ONLY, and will NOT be sold, traded, given away or revealed in any way to any other person or company outside of Luxe-Tone. On occasion, we may use your e-mail address to notify you of special deals or events, always under the understanding that you may "opt out" at any time by sending an e-mail to firstname.lastname@example.org with the words "remove from e-mail list" and we will take you off of our e-mail list.
Luxe-Tone uses Authorize.net online payment gateway - a secure virtual shopping cart system. With our SSL certificate you can be assured that all data passing between our website and the payment gateway remains secure and confidential. All online transactions are encrypted for your safety. We value and protect the personal and financial privacy of all of our customers. Any personal information sent to Luxe-Tone will not be distributed to any third parties.
SHIPPING & HANDLING:
FedEx or UPS
Every order that is placed via FedEx or UPS will include tracking information via email.
FedEx and UPS orders can be shipped out Monday through Friday. See shipping pricing options for details.
At Luxe-Tone, we are committed to respecting your privacy. The following sets forth our information gathering and usage practices for information collected on www.luxe-tone.com, and any other websites that are part of the Luxe-Tone online presence.
Information gathered at this website
Luxe-Tone automatically collects anonymous information about usage of our website. For instance, when you visit www.luxe-tone.com our website recognizes the type of browser you are using, the address of the Internet Service Provider you are using, the pages you visit at our site(s), and similar information. None of this information identifies you personally. Luxe-Tone does not currently use "cookies" at its websites.
Within our shopping system, you will be given the option to "store your details for future purchases." If you choose this option, a cookie will be set on your computer. The cookie will contain your name & shipping information. This information is not saved on our server. It is only saved on your computer.
The next time you log in to shop at our website, the cookie on your computer will send your information back to the shopping cart so that you don't have to type it all out again. The cookie contains an "cookie id number" that corresponds with our cart, so your information cannot be retrieved by any other website.
When using certain elements such as "Contact Us" or any of the "Online Forms", you may voluntarily provide us with names, addresses, phone numbers, fax numbers, e-mail addresses, and similar information.
Internal use of information
We store on the secure section of our server the information you provide us, as well as the anonymous information that is automatically collected. We may use the anonymous information to understand better how our website is being used.
We may use personal information that you have voluntarily submitted to provide the products or services that you have requested, to adjust our website to your personal preferences, to send to you via e-mail or postal mail newsletters, price quotes, brochures, new product announcements or other information that we feel may be of value to you, and for other similar business purposes.
Sharing of Information with Third Parties
Luxe-Tone may share the information collected with its subsidiaries, carriers, affiliates, and alliance partners for use as described above. Luxe-Tone does not share any of this information with third parties that are not in compliance with our privacy and corporate non-disclosure regulations and with parties that are not under the control and direction of Luxe-Tone. Luxe-Tone maintains ownership and control of this information.
You may at any time opt-out of receiving further communications via e-mail. When you receive e-mail from us, you will be given the option of replying with an instruction to delete your name from our e-mail list. Note that you may be added again to our e-mail list if you subsequently participate in other online activity or submit further personal information on our web site. If you would like to opt-out of receiving further communications through postal mail, please contact our Customer Service Department.
Corrections and updates
You can change or modify any information you have previously provided to us by contacting our Customer Service Department.
Luxe-Tone, Yesterday's Tone . . . Today!